Dispute Resolution

Last updated: 18 June 2024

Introduction

This Dispute Resolution policy outlines the procedures for resolving disputes that may arise between you and Dataception Ltd ("Dataception", "we", "us", or "our") in relation to your use of our website [insert website URL] (the "Site") and any services provided through the Site. By accessing or using the Site, you agree to comply with and be bound by this Dispute Resolution policy.

1. Initial Resolution

1.1 Informal Resolution

We encourage you to contact us directly to resolve any disputes or concerns you may have. You can reach us at:

  • Email: [your-email@example.com]
  • Phone: [your-phone-number]
  • Postal Address: [Your Address, City, Postal Code, Country]

We will make every effort to address your concerns promptly and amicably.

2. Mediation

2.1 Voluntary Mediation 

If the dispute cannot be resolved informally, either party may propose mediation as a means to resolve the dispute. Mediation is a voluntary process in which a neutral third party (the mediator) assists the parties in reaching a mutually acceptable agreement.

2.2 Mediation Process

  • The mediation will be conducted in [City, Country], unless otherwise agreed by the parties.
  • The parties will mutually agree on the selection of the mediator.
  • The costs of mediation will be shared equally by the parties, unless otherwise agreed.

3. Arbitration

3.1 Binding Arbitration

If mediation fails or is not pursued, any dispute arising out of or in connection with the use of the Site or services provided through the Site shall be resolved by binding arbitration. Arbitration is a private dispute resolution process where an independent arbitrator makes a decision that is final and binding.

3.2 Arbitration Procedure

  • The arbitration will be conducted in accordance with the rules of the [Arbitration Institution, e.g., London Court of International Arbitration (LCIA)].
  • The arbitration will take place in [City, Country], unless otherwise agreed by the parties.
  • The language of the arbitration will be English.
  • The arbitrator's decision will be final and binding on both parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
  • Each party will bear its own costs and expenses of the arbitration, and an equal share of the arbitrator's fees, unless otherwise determined by the arbitrator.

4. Governing Law

This Dispute Resolution policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales, except as otherwise provided in the arbitration section above.

5. Exceptions

5.1 Injunctive Relief

Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to prevent or stop any unauthorized use of the Site, infringement of intellectual property rights, or breach of confidentiality obligations.